Shipping policy

Shipping:
If you've ordered Handmade Sticks please be aware it can take up to 8-10 weeks before it arrives, as most handmade items are made to order. Sincerely, Sticks and Clearance products ship within 1-2 weeks unless ordered with handmade items yet to be created - then everything will ship together once the handmade items are complete. If you'd like your handmade items and items available for immediate shipping to ship separately, please notify onlinesales@sticks.com. Sticks will notify you when your order has shipped and include tracking. If your order is completed ahead of the usual 6-8 week timeline, Sticks will ship your order early - please plan accordingly.

Also please notify Sticks before your order ships if there's a chance you or the recipient may be away from the end destination at the estimated time of delivery. Sticks will ship your order early if completed ahead of schedule. Fees may apply for selecting services that alter the delivery timing and/or address after shipment, such as rerouting the package to another address or having the shipping company hold on to the package until it can be picked up. If Sticks isn't notified that a delivery change is necessary before your order ships these fees are your responsibility. If your order is unable to be delivered and is returned to Sticks (ex: Sticks was given an incorrect address, recipient not home to sign for delivery), shipping charges for extra delivery attempts are also your responsibility.

All orders will ship via USPS (for very small shipments), UPS ground (for small to medium shipments), or curbside freight delivery (for larger orders) unless other services have been prearranged. If you are interested in expedited shipping or special delivery services such as white glove delivery, please notify onlinesales@sticks.com promptly before your order ships. Please note extra charges will apply for any services beyond standard ground shipping and curbside delivery.

Curbside Delivery Service:
Curbside delivery service provides delivery of your large order to the end of your driveway. This service is completed by one person, does not include bringing anything inside (including the garage), set up or assembly of products, or removal of packaging materials.

1. Your item will be shipped to a local delivery terminal.
2. The delivery terminal will call you when your order arrives to schedule a date and time you can be home to receive and sign for it.
3. Consider planning to have a friend, family member, or hired help available to help you the day you receive your freight order.
4. Your order will be delivered on a lift gate truck and will be taken off the truck by the driver.
5. Inspect your order carefully, please read notes about damaged merchandise below.

•Storage fees may apply if the appointment cannot be made in a timely manner. Sticks will notify you if this becomes an issue.
•Pickup from the terminal is sometimes available if you're unable to be home during operating hours. If this interests you, discuss this option with the freight company when they call you to set up the delivery appointment. Please also notify Sticks at onlinesales@sticks.com as Sticks may have to give approval for you to be able to pick up the order.
•Please notify Sticks at onlinesales@sticks.com before your order ships if you live down a road or driveway that a large delivery truck may not be able to access. If the driver is unable to complete the delivery because we weren't notified of your remote location beforehand, you will be responsible for any additional charges that arise to store/and or make delivery to your destination possible.

Damaged Merchandise:
Sticks takes every precaution to ensure that your order reaches you in perfect condition. Unfortunately, even carefully packaged goods are occasionally damaged in transit. If the package you receive appears damaged or if you find damaged merchandise upon opening your package, please notify us of any damage claims within 5 days of receiving your delivery at onlinesales@sticks.com. It is important that you retain all of the original packaging materials with the damaged merchandise in order to process a claim. Damage claims received beyond 5 days of receiving your delivery will not be the responsibility of Sticks.

Delivery of some large and over-sized items necessitate freight delivery. It is imperative that you inspect freight deliveries thoroughly when they arrive. Take the time to note any and all damage to the packaging materials and furniture on the delivery receipt. Do not sign any shipping or delivery receipts without recording in detail any visible damage. Examples of delivery damage could include but are not limited to a crushed, punctured or damp box, a scratched, gouged, dented, cracked, or torn furniture.

Upon inspection of the delivery, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages to freight deliveries must be reported to Sticks at the time of delivery. You may contact us at onlinesales@sticks.com. Sticks cannot be held responsible and will be unable to assist you in repair or replacement of damaged merchandise via freight delivery if the package and product is not thoroughly inspected and documented at the time of delivery.