Policies

Please review our policies, additional information, terms and conditions. If you have any questions, please contact us! 

Purchase Policy:

  • All sales are final on clearance items – no returns allowed.
  • Promotions and sales are not applicable to previous or custom purchases. Discounts cannot be combined.
  • Sticks Online gift cards can only be redeemed on sticks.com – they are not valid at Sticks retailers. 
  • Sticks charges your form of payment at the time the order is placed, not upon shipment.

Order Cancellations:

Most Sticks products are made-to-order with production beginning immediately. Sticks respectfully requests that cancellations be made within 24 hours of placing the order. Any cancellations that are made beyond 24 hours of order receipt may be subject to a 10% restocking fee.

Shipping:

  • All items noted as “made-to-order” typically ship in 4 to 6 weeks. If your order is completed ahead of schedule, we will ship your order early – please plan accordingly for delivery.
  • All items noted as “on hand” or “in-stock” typically ship to arrive in 1 to 2 weeks  including products found in Roots, Clearance, Available Now, and Sincerely, Sticks collections.

Printed Sincerely, Sticks products ship for free in the contiguous United States. Please contact us for shipping inquiries outside of this region.

Please note: In-stock items ordered with made-to-order designs will ship when the entire order is completed. If you'd like your made-to-order items and items available for immediate shipping to ship separately, please notify onlinesales@sticks.com.

Sticks will notify you when your order has shipped and include tracking information.

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Please notify us before your order ships if you or the recipient may be away from the end destination at the estimated time of delivery. Sticks will ship your order early if completed ahead of schedule. Fees may apply to altered delivery timing and/or address after shipment, such as rerouting the package to another address or holding the shipment. If Sticks is not notified prior to order shipment, any applicable fees will be your responsibilityIf your order is unable to be delivered and is returned to Sticks (ex: Sticks was given an incorrect address, recipient not home to sign for delivery), additional shipping charges will be your responsibility.

Orders will ship via USPS (for very small shipments), UPS ground (for small to medium shipments), or curbside freight delivery (for larger orders) unless other services have been prearranged.

If you are interested in expedited shipping or special delivery services such as white glove delivery, please promptly notify onlinesales@sticks.com before your order ships. 

Delivery:

Most small to medium-sized Sticks shipments are sent without signature required at delivery.  Larger items that cannot go UPS will go over-the-road LTL. All LTL carriers will schedule an appointment prior to delivery.  Please notify Sticks at onlinesales@sticks.com if you want signature required on your UPS delivery before your order ships, as this cannot be added after your order is shipped. Please note that liability of any theft after delivery is on the receiving client unless signature required is requested. 

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Curbside Freight Delivery Service:
Curbside delivery service provides delivery of your large order to the end of your driveway. This service is completed by one person, does not include bringing anything inside (including the garage), set up or assembly of products, or removal of packaging materials.

  1. Your item will be shipped to a local delivery terminal.
  2. The delivery terminal will call you when your order arrives to schedule a date and time you can be home to receive and sign for it.
  3. Consider planning to have a friend, family member, or hired help available to help you the day you receive your freight order. 
  4. Your order will be delivered on a lift gate truck and will be taken off the truck by the driver.
  5. Inspect your order carefully, please read notes about damaged merchandise below.
  • Storage fees may apply if the appointment cannot be made in a timely manner. Sticks will notify you if this becomes an issue.
  • Pick-up from the terminal is sometimes available if you're unable to be home during operating hours. If this interests you, discuss this option with the freight company when they call you to set up the delivery appointment. 
  • Please notify Sticks at onlinesales@sticks.com before your order ships if you live down a road or driveway that a large delivery truck may not be able to access. If the driver is unable to complete the delivery because we weren't notified of your remote location beforehand, you will be responsible for any additional charges that arise to store and/or make delivery to your destination possible.

Damaged Merchandise:

Sticks takes every precaution to ensure that your order reaches you in perfect condition. In the event the package you receive appears to be damaged or if you find damaged merchandise upon opening your package, please notify us of any damage claims within 5 days of receiving your delivery at onlinesales@sticks.com. It is important that you retain all of the original packaging materials with the damaged merchandise in order to process a claim. Damage claims received beyond 5 days of receiving your delivery will not be the responsibility of Sticks.

Delivery of some large and over-sized items require freight delivery. It is imperative that you inspect freight deliveries thoroughly when they arrive. Take the time to note any and all damage to the packaging materials and furniture on the delivery receipt. Do not sign any shipping or delivery receipts without recording in detail any visible damage. Examples of delivery damage could include but are not limited to a crushed, punctured, or damp packages and scratched, gouged, dented, cracked, or torn furniture.

Upon inspection of the delivery, if you find that your merchandise is damaged, you may choose to refuse the delivery. Damages to freight deliveries must be reported to Sticks at the time of delivery. Sticks cannot be held responsible and will be unable to assist you in repair or replacement of damaged merchandise via freight delivery if the package and product is not thoroughly inspected and documented at the time of delivery. 

Returns:

It is our goal to make your online purchase simple and enjoyable. We are proud to be an American-made company with high-quality products. Please note: items marked as 'made-to-order' are based on photos shown in product listing. Each piece is drawn, wood-burned, and paint by hand in Des Moines, Iowa - creating a one-of-a-kind appearance. Please expect slight variations. 

To start the return process, email us onlinesales@sticks.com and include the reason for the return. You may return the item for a refund or exchange within 15 days of receiving your order. 

Returning conditions:

  • Please retain the original packaging materials.
  • All returned items must be received in their original condition.
  • All returns are subject to a 10% restocking fee.
  • The customer is responsible for return shipping charges, unless the merchandise arrived damaged or defective.
  • We advise you to insure all return shipments for protection against loss or damage as any repair necessary from the return shipment are the customer's responsibility.
  • Shipping fees for the original shipment are non-refundable unless the merchandise arrives damaged or defective. 

Privacy Policy:

We respect and are committed to protecting your privacy. We may collect personally identifiable information when you visit our site and outside services like Google, Pinterest, Instagram, and Facebook. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We will not sell your personally identifiable information to anyone. 

Terms and Conditions:

Charges made during your online purchase are subject to correction in the event of calculation or printing errors. If a pricing error occurs, Sticks Online will contact you before proceeding with your order.

The shipping time frames shown are estimates. If Sticks Online is unable to meet those timelines, we will contact you before proceeding with your order. Sticks Online cannot be held responsible for shipping delays that arise from external shipping companies.

Sticks Online cannot be held liable for accidents resulting in personal injury that involve a product purchased on the site.